Orders, Shipping & More

Order Confirmation

Once you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. Payment is captured as soon as the order is placed. In rare cases, if the product is on backorder or unavailable, we will contact you and ask if you would like to wait for the product to become available, switch your product, or have your payment refunded. We will submit the order for processing and arrange shipment if the item is available for shipment. Please see the current estimated lead times on the product page for each product.  

NOTE: We cannot change the shipping address after the order is placed.

Order Shipment

Most products ship within 2 to 3 business days from the date of your order (unless indicated on the product page). Some items take longer to ship since they are built to order. We will send you tracking information as soon as it is available. If a week has passed and you do not have tracking information yet, please get in touch with us.

U.S. Shipping

We are based in Miami, Florida with warehouses nationwide. We charge a 15$ shipping fee on most products in the lower 48 states (sometimes to HI and AK, too) via FedEx, UPS, USPS, or other significant couriers (product/brand dependent). Expedited shipping is usually available for an extra cost. Contact us before your purchase if you prefer an expedited shipping method, and we will get you a quote.

After the order is processed, allow 2 to 7 business days for the product(s) to reach you if shipped to a U.S. address. We can ship to PO boxes in some cases. We recommend using a street/residential address instead.

Cancellations

If you need to cancel your order, we recommend contacting us ASAP. We charge a 2.9% (credit card), 3.5% (PayPal/Venmo), 4.0% (PayPal International), 4.1% (American Express), or 6.5% (Shop Pay Installments like Google Pay or Apple Pay) order cancellation fee after the order is received. We can accommodate most requests, but due to the different time zones and schedules that our warehouses ship from, sometimes the cancellation request may not reach the warehouse in time before the product ships. Once the item has been arranged to send or has shipped, the package will be treated like a ‘return’ and is subject to ship-back fees and restocking fees.

Returns

See our full Return Policy for rules and guidance on returning an item after purchase. A 10$ restocking fee per item may apply for returns within the return policy dates. Contact us for exact return instructions and restocking fees for the item(s) you purchased.

If you have any questions or would like to check an item’s availability, you can email us.support@sanlight.com. Thank you for shopping with us.